Delete your account

How to request deletion

• Option 1 — In the app. Open the Studiora app, go to Settings → Account, and tap Delete account. Confirm the request. Your account will be scheduled for deletion.
• Option 2 — By email. Send an email to [email protected] from the email address registered to your account, with the subject “Delete my Studiora account”. We will verify your identity and process the request.

We respond to deletion requests within 7 days and complete deletion within 30 days.

What data is deleted

When your deletion request is completed, we permanently remove the personal data linked to your account, including:

• Your name, email address, and login credentials
• Your profile and role information (Owner, Crew, or Client)
• Photographs and event content you uploaded that are not shared with other members of an event
• Face-recognition data (selfie embeddings) used for photo matching
• Device identifiers, approximate/precise location data, and usage logs tied to your account

What data may be kept

• Shared event photos. If you are a studio owner or crew member, photographs delivered to a client's event gallery may be retained so that the client is not deprived of photos they paid for. These are removed when the studio deletes the event.
• Legal and financial records. Transaction or invoice records required by law may be retained for up to the period required by applicable law (typically up to 7 years), then deleted.
• Backups. Residual copies in encrypted backups are purged on our regular backup rotation, within 90 days.

Questions

If you have any questions about deleting your account or your data, contact us at [email protected]. See also our Privacy Policy.